Bryce Harrison : Systems thinking for service organizations

System Health Check

Where you are now?
Where could you be?
What steps to take to get there?
How good is your current service?
Do you know how good it could be?
How efficient are you at what you do for your customers?
Do you know what scope you have for cost reduction?
How empowered are your front-line employees?
Do your current roles and measures help or hinder service delivery and efficiency?
Does your IT help or hinder performance – what do you need to do to get the most from your IT?
Do you need a fast and reliable view of the “what and why” of your current performance?
Would you like a map for what to do immediately and over the longer term to ensure that your organization becomes a world class operation?

System Health checks can take as little as one day to 10 days depending on the size of the organization and the scope of activities. Typically, they run from 3 – 7 days.